Refund Policy

Gasimus provides digital services that begin when plan access and credits are added to your account. AI generation also creates immediate, non-recoverable model and infrastructure costs. For those reasons, every completed payment is final and non-refundable once the purchased plan or credits have been delivered to your account, whether or not you later use them.

We do not provide cash refunds, reversals, exchanges, or account credit for a change of mind, accidental purchase, unused credits, unused plan time, or dissatisfaction with an AI-generated result.

Gasimus may reserve credits when a generation starts. If a generation fails before the requested service is delivered, our systems may automatically return some or all reserved credits to your Gasimus balance. Credit restoration is the remedy for a failed generation and does not create a right to a cash refund for the original purchase.

Returned credits are an account balance adjustment, not a cash refund. A slow generation, queued job, or output that differs from your prompt does not by itself mean the generation failed.

A payment refund will only be considered in the following limited circumstances:

• you were charged more than once for the same purchase;
• payment completed but the purchased plan or credits were never added to your account and we cannot resolve the issue by delivering them;
• the payment was unauthorized and you provide information reasonably needed to verify the claim; or
• a refund is required by applicable consumer law.

These exceptions do not guarantee approval. We will verify the payment, delivery status, account activity, and applicable legal requirements before making a decision.

Refunds are generally not provided for:

• a change of mind or accidental purchase after payment;
• credits already consumed by completed image, video, or Creative Agent operations;
• unused credits, unused subscription time, or a partially used billing period;
• subjective dissatisfaction with style, motion, composition, prompt adherence, image quality, or video quality when the generation completed normally;
• results affected by an unclear prompt, unsupported input, low-quality reference file, or settings selected by the user;
• failed generations for which reserved credits were returned to the Gasimus balance;
• temporary queues, provider delays, maintenance, or model unavailability;
• failure to cancel before a disclosed renewal date; or
• an account suspension or termination resulting from a violation of our Terms and Conditions.

You may cancel an automatically renewing subscription before its next renewal date. Cancellation stops future renewal charges but normally does not end the current paid period and never creates a prorated refund unless required by law. Your plan remains subject to the access and credit rules shown at purchase and in our Terms and Conditions.

Deleting your Gasimus account does not guarantee cancellation with a payment processor. Cancel any active recurring subscription through the available billing controls or contact us before deleting your account.

Email [email protected] within 7 days after the charge or delivery of the purchased plan or credits, whichever occurs later. Requests are accepted only for the limited exceptions in Section 3. Include your Gasimus account email, purchase date, plan, transaction or invoice reference, payment provider, and a concise explanation of the issue. Do not send complete card numbers, passwords, or banking credentials.

Requests made after 7 days will only be considered where required by applicable law.

We may review account activity, credit usage, generation records, and payment processor information, and may ask for additional verification. If credits or plan benefits were used, their value may be deducted from an approved refund where permitted by law.

Approved refunds are normally sent to the original payment method. We generally initiate an approved refund within 5 to 10 business days, but the time for funds to appear depends on the payment processor, bank, card network, or wallet provider.

When a refund is issued, we may remove the related credits, reverse plan benefits, downgrade the account, or disable access associated with the refunded purchase. We may reduce a refund if related benefits have already been consumed, where permitted by law.

We encourage you to contact us before opening a chargeback so we can investigate the issue. If a chargeback is filed, we may suspend the associated plan or account while it is reviewed and provide relevant transaction and usage records to the payment processor. Fraudulent or abusive disputes may lead to account termination.

This Refund Policy forms part of the Gasimus Terms and Conditions. Mandatory consumer rights remain unaffected and control if they conflict with this policy.